Welcome to www.knfkarshop.com. To ensure you get the best shopping experience, please read the following terms. If you encounter any problems while using our website or purchasing products, please refer to the following terms or contact our customer service team directly for further assistance.
- Account and Login Issues
1.1 If you are unable to log in to your account, please check that your email and password are correct. If you have forgotten your password, you can reset it through the “Forgot Password” option.
1.2 If you still cannot access your account, please contact us at xfdeochcjn@temporary-mail.net and our team will help you restore access.
- Order and Payment Issues
2.1 If you encounter problems when placing an order, such as being unable to complete payment or page loading errors, please try refreshing the page or using another payment method.
2.2 If the order has been deducted but does not show success, please contact our customer service team immediately and we will check your order status and provide you with assistance.
- Delivery and logistics issues
3.1 If you do not receive an order confirmation email, please check your spam folder or contact us to confirm your order status.
3.2 If your order has not been delivered after the estimated delivery time, please check the logistics information on the order tracking page or contact our customer service team to get the latest logistics status.
- Return and refund issues
4.1 If you are not satisfied with the purchased goods or the goods have quality problems, you can apply for a return within 30 days after receiving the goods. Please refer to the return policy on our website for detailed procedures.
4.2 After the return is successful, the refund will be returned to your original payment method within 7 working days. If you do not receive a refund during this period, please contact us.
- Product issues
5.1 If the goods you received are not as described or have any defects, please contact us immediately and provide relevant photos and order information. We will provide you with a return or other reasonable solution.
5.2 If you have any questions or need further information about the product when choosing a product, please feel free to contact us by email or phone, and our product experts will provide you with detailed answers.
- Technical issues
6.1 If you encounter technical problems such as the page cannot load or the function cannot be used normally when browsing the website, please try to clear the browser cache or change the device to access.
6.2 If the problem persists, please describe your problem in detail at xfdeochcjn@temporary-mail.net, and our technical support team will solve it for you as soon as possible.
Our customer service team will do its best to solve your problem and ensure that you enjoy the best shopping experience.