Thank you for choosing www.knfkarshop.com. We are committed to providing you with a great shopping experience. To ensure that you have a clear understanding of our refund policy, please read the refund terms below carefully. If you have any questions or need further assistance, please feel free to contact our customer service team.
Refund Policy
Refund Eligibility
If you are not satisfied with the product you purchased or the product you received is of quality, you can apply for a refund within 30 days of receiving the product. Please ensure that the product has not been used and retains the original packaging and all accessories.
Refund Request
To request a refund, please contact our customer service team at the following methods and provide your order number, purchase date and the reason for the refund. Our team will guide you through the refund process.
Refund Process
Return Processing
Once we receive your return request and confirm that it is eligible for a refund, we will provide a return address. Please send the product and the original packaging together. Return shipping costs are borne by the customer unless the product is of quality or it is our fault.
Refund Processing Time
We will process the refund within 7 business days after receiving the returned product. The refund will be refunded to your original payment method, including credit card, debit card or electronic payment account. Processing time may vary depending on payment method, please be patient.
Refund Restrictions
Non-refundable Items
The following items are not eligible for the refund policy:
Customized or personalized items
Unsealed or used items
Items on sale (unless otherwise specified)
Damaged Returns
If the returned item is damaged during shipping, you may receive a partial or full refund. Please ensure that the item is properly packaged when returning and keep the return shipping label and shipping proof.
Cancelling an Order
Order Cancellation
If you decide to cancel your order before it is shipped, please contact our customer service team as soon as possible. We will cancel the order before the order is processed and refund the full amount. If the order has already been shipped, you will need to follow the return process to return the item and apply for a refund.
We are committed to ensuring that you are satisfied with our service and hope to provide you with a pleasant shopping experience.